Frequently Asked Questions

Fill out the appointment request form or call (512) 689-0386. You will hear back within 2 business days, and we will set up an initial evaluation.

Yes. We see adults both in person and by telehealth, as long as you are located in Texas.

Adults 22 and older.

The first evaluation can last up to 90 minutes. We take a detailed psychiatric and social history and review your general medical history. We cover your current symptoms and how they affect work and relationships, family history and temperament, thinking patterns and beliefs, medical conditions and medications, sleep, alcohol and substance use, daily habits, and what has and has not helped before.

Follow-ups are generally 30 to 45 minutes. How often depends on your situation, and ranges from weekly or every other week to monthly or quarterly for established patients. We will give you a recommendation after your initial evaluation.

Plan to arrive about 15 minutes early if you can. When you come in, have a seat in the reception area and we will come out to greet you.

You will see our physician, Dr. Mathews, at every visit. He is a board-certified psychiatrist (American Board of Psychiatry and Neurology), completed his residency at Johns Hopkins Hospital and a clinical research fellowship at the NIH, and is licensed in Texas.

You see the same physician at every visit, and visits are unhurried. First evaluations can last up to 90 minutes, and follow-ups are generally 30 to 45 minutes. Therapy approaches are built into most appointments rather than a quick med check, and medication is used selectively, with no single pill or style of therapy assumed to fit everyone.

No. The practice is built with busy professionals in mind, but any adult who wants in-depth, consistent care and is ready to take an active part in treatment is welcome.

No. Medication is one option among several. When we use it, the goal is the least amount that works, with the risks, benefits, and alternatives explained. We will share information and literature when it helps you decide.

Not every patient needs medication, and your preference is respected. If you are not using medication, we set the focus and goals together. When we do prescribe, therapy approaches are ideally part of your visits. If you already have a therapist, we are glad to work with them collaboratively.

Not before an initial evaluation. Every new patient starts with a full evaluation before any prescription is written or refilled. That is considered good medical practice.

We talk through risks, benefits, and alternatives for every medication. If a stimulant or benzodiazepine may be appropriate, we review that during the initial evaluation. These medications are not automatically refilled, and we are generally conservative with them. They are not prescribed to patients who are misusing drugs or alcohol, and urine drug screens are part of care.

No. The practice does not provide Suboxone or Subutex, or IV or intranasal ketamine. If one of those is the right fit, we can point you to other clinics.

TMS (transcranial magnetic stimulation) is a non-invasive, evidence-based treatment that gently targets the brain circuits involved in depression. It usually comes up when medication has not helped enough. It does not cause weight gain, sexual side effects, or memory loss. The practice uses the FDA-cleared Magstim Horizon system.

Often it is, for patients who have already tried certain medications. Coverage depends on your plan's criteria. The practice is in network only with Blue Cross Blue Shield and Aetna, so check with your plan and the office.

The practice is in network with Blue Cross Blue Shield (BCBS) PPO and most Aetna plans. It is out of network with all other plans, including United, Cigna, and Magellan, and HMO plans. If you have BCBS PPO, it is worth calling your plan ahead of time to understand your deductible and any fees due at the time of service.

No. The practice has opted out of Medicare and Medicaid. Medicare patients sign a private fee-for-service opt-out contract, which means neither we nor the patient bills Medicare.

Yes. For out-of-network plans, the office can provide superbills that you submit to your insurance company for possible reimbursement.

Self-pay rates are in line with other psychiatrists in the Austin area, though likely higher than average. Call (512) 689-0386 for details. The office can provide good faith estimates.

2901 Caballo Ranch Blvd, Suite 3B, Cedar Park, TX 78641, serving Leander and the greater Austin area. Some GPS apps label the office as Leander; the address is in Cedar Park.

The phone line is answered 9am to 4pm, Monday through Thursday, at (512) 689-0386. Appointments themselves are by appointment.

No. The practice does not offer on-demand access, texting, or crisis management. Appointments are scheduled in advance. If you are in crisis, call or text 988 or call 911.

Yes. Nothing from your sessions is shared unless you sign an authorization to disclose it. If sharing information with your other medical providers would help, we discuss it first and it requires your consent. If you are in danger of harming yourself or another person, the practice is required by law to notify authorities.

This practice does not provide crisis or emergency services. If you are in crisis, call or text 988, call 1-800-841-1255, or call 911.

Depression, anxiety (including generalized anxiety, panic, social anxiety, perfectionism, and performance anxiety), ADHD, bipolar disorder, OCD, PTSD, insomnia, post-partum depression, grief and loss, anger and irritability, self-esteem, relationship issues, and life transitions or stress. Burnout and chronic work stress are also common reasons people come in.